1. Refund & Exchange Policy

Thank you for shopping with us. Please read our Refund & Exchange Policy carefully before making a purchase.

2. No Refund Policy

All products sold are non-refundable.
We do not offer refunds, returns for cash, or credit once an order has been confirmed and delivered.

Please ensure that all product selections, quantities, and details are checked carefully before completing your purchase.

3. Exchange for Faulty Products

We only allow a 1-to-1 exchange for products that are proven to be faulty, defective, or damaged upon receiving.

To be eligible for an exchange:

• The request must be made within 7 days from the date of delivery.
• The product must be unused and returned in its original packaging.
• Proof of purchase (receipt or order confirmation) must be provided.
• Clear photos or videos showing the fault or damage may be required for verification.

4. Delivery Charges

Customers are responsible for all delivery or shipping fees related to the exchange process, including:

• Returning the faulty item to us
• Delivery charges for the replacement item

Delivery fees are non-refundable.

5. Exchange Approval

We reserve the right to inspect and verify the condition of the returned product before approving any exchange request.
If the product is found not to be faulty, the exchange request may be rejected.

6. Contact Us

If you believe you have received a faulty product, please contact our customer support team with your order details and supporting photos/videos for assistance.